Repair Management

Repair Management is where the rubber meets the road—where technicians are dispatched to fix problems at customer locations or with specific equipment in the network operations center (NOC), service operation center (SOC), or executive suite. Unnecessary truck rolls and false alarms will result in ballooning costs, reduced efficiency and longer mean-time-to-repair. With Reachview's Service Assurance solution, you can drastically reduce truck rolls, sending out trucks only when the root cause is clearly identified and you can be sure that the service call will bring results, reducing the time and expense of unnecessary customer service visits. You can also verify precisely what is broken-down to a fan malfunction in a server-for faster resolution and more uptime. In many cases, our solution's automated testing and repair capabilities can replace truck rolls and manual troubleshooting altogether.

Get started with ReachView Service Assurance today>>