ReachView Technologies and ITIL

“As both a technology and thought leader in the field of ITSM, ReachView’s participation will be of tremendous value to the organization.”
—Sallie Kennedy, board member of itSMF USA

ReachView Technologies’ believes in the value of ITIL and its processes. So, we've made an investment to promote ITIL by sponsoring the itSMF USA. ReachView is committed to delivering IT Service Management best practices to our customers to help them achieve business and IT alignment.

How does ReachView promote ITIL now?

ReachView’s professional services team promote ITIL processes and practices every day as they help clients throughout North America implement products that provide features to fulfill IT Service Management processes.

Where is ReachView headed with ITIL?

ReachView’s ICE 4.3 software makes it possible to measure the performance IT service management systems against TMF and ITIL standards and actually implement the automations necessary to improve performance. The ReachView ITIL Product Scorecard™ (coming soon!) compares actual performance of existing systems with common ITIL recommendations and produce real-world ITIL maturity scores based on how well those recommendations are followed.